Consumer Influences
Marketing mix, Socio-cultural, Situational and Psychological influences are what drives a person to go through the following five steps of the purchase decision:
- Problem Recognition- this step is when a person realizes they need or want a product.
- Information Search- an internal or external search for clarifying the problem.
- Evaluation of Alternatives- objection and subjection of various different companies offering the same product.
- Purchase Decision- the official decision of the product brand, the place to buy the product and when to buy it.
- Post-Purchase Behavior- the behavior and how a consumer reacts after buying the product. It can often lead to cognitive dissonance which is when the consumer has a second thought about buying the product.
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